# www.assembled.com > AI-optimized mirror of www.assembled.com containing 50 pages totalling 25,027 words of clean markdown content, structured data, and semantic HTML. Original source: https://www.assembled.com/. Last updated: 2026-04-20T03:59:42.819Z. Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG). ## Homepage - [AI for world-class support operations](/site-root.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (980 words) ## Articles & Blog Posts - [privacy-policy/index.html](/privacy-policy/index.html) (1 words) - [careers-at-assembled/index.html](/careers-at-assembled/index.html) (1 words) - [terms-of-service/index.html](/terms-of-service/index.html) (1 words) - [services-agreement/index.html](/services-agreement/index.html) (1 words) - [blog/ai-chat-agents-customer-support/index.html](/blog/ai-chat-agents-customer-support/index.html) (1 words) - [features/integrations/index.html](/features/integrations/index.html) (1 words) - [page/call-center-voice-ai/index.html](/page/call-center-voice-ai/index.html) (1 words) - [blog/ai-voice-agents-customer-support/index.html](/blog/ai-voice-agents-customer-support/index.html) (1 words) - [page/ai-agent-vs-chatbot/index.html](/page/ai-agent-vs-chatbot/index.html) (1 words) - [Feeling limited by Zendesk WFM?](/compare/assembled-vs-zendesk-wfm/index.html): Assembled is the top alternative to Zendesk WFM (formerly Tymeshift) for modern workforce management that's built to scale great customer support. Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. (617 words) - [AI chat agents that listen and take action](/features/ai-chat-agent/index.html): Assembled uses AI to connect to your internal tools and knowledge sources and automate customer issue resolution, end-to-end. Leading brands use Assembled's support operations platform to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (1,129 words) - [Choose the plan that's right for your team](/pricing/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (702 words) - [Say goodbye to defective, disconnected tools](/say-goodbye-to-disconnected-tools/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (465 words) - [Elevate every customer interaction with Assembled and Salesforce](/resources/assembled-for-salesforce/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (628 words) - [Deliver best-in-class customer experiences with Zendesk and Assembled](/resources/assembled-for-zendesk/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (658 words) - [Calculate your ROI with Assembled](/roi-calculator/index.html): Quickly estimate the value of choosing Assembled, and build the business case for investing in a modern support operations platform. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (514 words) - [Consolidate all your workforce data in one reliable platform](/consolidate-all-your-workforce-data/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (479 words) - [Elevate your customer experience strategy with Assembled's leading WFM platform](/elevate-your-customer-experience-strategy/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (481 words) - [See what’s happening across your in-house and outsourced teams](/resources/assembled-for-vendor-management/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (568 words) - [See Assembled Workforce Orchestration in action](/demo/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences., Explore our platform (280 words) - [Customer-centric brands choose Assembled over Playvox](/compare/assembled-vs-playvox/index.html): Assembled is the top alternative to Playvox for modern workforce management that's built to scale great customer support. Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. (644 words) - [Trusted by hundreds of leading support teams](/about/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (448 words) - [See your entire support operations in 4D, BPOs included](/see-your-support-operations-in-4d/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (463 words) - [Experience unparalleled omnichannel support](/omnichannel-support/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (458 words) - [See Assembled in action](/demo-request/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (357 words) - [Smart, automated scheduling that scales with you](/features/scheduling/index.html): Build, manage, and share optimal schedules at scale with Assembled's modern workforce management and support operations platform. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (1,103 words) - [Most WFM tools are more complicated than they need to be](/resources/simplify-your-wfm/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (484 words) - [The AI orchestration layer for enterprise support teams](/features/enterprise/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (1,050 words) - [Innovative brands are choosing Assembled over Surfboard](/compare/assembled-vs-surfboard/index.html): Assembled is the top alternative to Surfboard for modern workforce management that's built to scale great customer support. Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. (600 words) - [Learn how to evaluate workforce management software vendors with our newest e-book](/resources/how-to-evaluate-workforce-management-vendors/index.html): Our e-book walks you through how to evaluate workforce management companies from initial research all the way through onboarding and maintenance. (529 words) - [WFM insights made easy. No PhD or custom code required.](/all-in-one-wfm-insights/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (463 words) - [Meet customers where they are, when they need you most](/master-omnichannel-strategy-for-an-elevated-customer-experience.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (467 words) - [Forecast for tomorrow with confidence](/features/forecasting/index.html): Make staffing decisions that hit response times, every time, with Assembled Workforce Management, which includes an out-of-the-box forecasting experience. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (1,055 words) - [A new era of intuitive, streamlined support operations](/efficient-support-operations/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (474 words) - [AI voice agents your customers will love](/features/ai-voice-agent/index.html): Assembled AI voice agents connect to your internal tools and knowledge sources to automate customer issue resolution, end-to-end. (1,230 words) - [Transform your support with Assembled AI](/products/assembled-ai/index.html): Assembled AI agents and copilot automates case resolution and guides agents to better replies with generative AI. (1,060 words) - [Expertly manage intraday operations](/features/realtime-management/index.html): Make faster decisions and ensure team adherence with Assembled's real-time insights and notifications. Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. (1,021 words) - [Reduce cost per case without compromising excellent customer experience](/cost-savings/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (463 words) - [Calculate your ROI with Assembled](/resources/roi-calculator-2/index.html): Quickly estimate the value of choosing Assembled, and build the business case for investing in modern support operations, combining modern workforce management and AI-powered issue resolution. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (403 words) - [Responsible disclosure policy](/responsible-disclosure/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (622 words) - [Never miss another SLA again](/never-miss-an-sla/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (484 words) - [Supportive Season 1](/podcast/season-one/index.html): Introducing Supportive, a podcast brought to you by Assembled and Sarah Hatter of Elevate CX. Each episode, Sarah talks to CX leaders at companies facing massive growth and change about how (and why) they do what they do, how they stay grounded, and where they take their careers next. (822 words) - [Our customers put their customers first](/customers/index.html): Assembled helps modern support organizations with AI support agents and workforce management. Trusted by Ashley Furniture, Brooks Running, Robinhood, Stripe, and hundreds of others. (385 words) - [Hit your SLAs every time by tracking these 9 key metrics](/resources/assembled-key-cx-metrics-to-track/index.html): Workforce management is the process of ensuring you have the right people in the right place at the right time. Here’s what you need to know to optimize your support operations. (265 words) - [Assembled brings agentic workforce management to Five9’s Intelligent CX Platform](/blog/index.html): Thoughts and updates on all things support operations, AI support automation, and workforce management from the Assembled team (and friends). (679 words) - [Enterprise-ready security and practices](/security/index.html): SOC-2 compliant and penetration tested, Assembled employs enterprise-ready security to keep your data safe and secure. Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. (424 words) - [Erlang calculator to improve call center staffing](/erlang-c-calculator/index.html): Simplify workforce planning with Assembled's Erlang calculator. Easily calculate the resources needed to hit your service level targets and enhance efficiency. Leading brands use Assembled's support operations platform to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (416 words) - [Get your copy of the support volume forecast template](/resources/forecast-template/index.html): Get a free forecast template to streamline your support operations. Predict customer inquiries and adjust staffing effectively with Assembled's easy-to-use template. (259 words) - [Sitemap](/sitemap/index.html): Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. (389 words) ## Resources - [Full Page Index](/index.html): Browse all cached pages with rich metadata - [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines - [XML Sitemap](/content/sitemap.xml): Machine-readable sitemap for crawler discovery - [Robots.txt](/content/robots.txt): Crawler directives