Elevate every customer interaction with Assembled and Salesforce
Elevate every customer interaction with Assembled and Salesforce
Manage your support operations with confidence and unlock staffing for Omni-Channel Routing with the only WFM platform built for the Service Cloud teams of today and tomorrow.
Create staffing plans with unprecedented precision
Our one-click integration with Salesforce provides the most granular view of your support operations.
- Track transfers and escalations across all Service Cloud support channels for the highest level of forecast accuracy.
- Get a deeper understanding of every case with the industry's first data model custom-built for omniChannel routing.
- Edit schedules based on a day or week view.
- Set flexible templates for longer-term scheduling
Never sweat the complex details
Omnichannel is in our DNA, and we’re battle-tested in handling the complexity of some of the largest and most innovative Service Cloud support teams of today.
- Manage synchronous and asynchronous channels with ease, including the industry’s only tool for email backlog management.
- Grow and optimize your support operations with BPO management, AI automation, and custom API workflows.
Connect your data across all the tools you rely on
The better the data, the better the decision-making. We believe in unlimited data access for all — that’s why Assembled offers more integrations and API endpoints than other leading WFM solutions.
- Seamlessly sync historical and real-time data from your CRM, telephony, back office, data warehouse, and BPO tools.
- Keep information between Assembled and Service Cloud in lockstep with advanced queue configuration and automated data validation.
Keep teams in Salesforce and say goodbye to context-switching
Embedded workflows make it easy for your team to stay in their preferred tools — no more flipping through tabs or jumping between tools.
- Install the Assembled App for Salesforce so agents can see their daily schedules in Service Cloud and request schedule changes or PTO in just a few clicks.
- Set real-time notifications in Slack to quickly take action when agents are stuck on tickets or out of adherence too long.
- See real-time schedule updates and notifications in Slack
Salesforce customers see real results.
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See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
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